Pissed Consumer - TNT Express Canada scam

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TNT Express Canada scam

Jul 8, 2008

TNT Express Canada complaint by Artemis

The company's thoroughly mismanaged.

In July 2008, I received a bill for a duty and brokerage fee of a package I received from France back in October 2007. Their customer service rep claimed that a company audit revealed that I owed $43.

The problem is that if it were true, they should have billed me at the time of the package delivery. Indeed, since the value of the goods delivered was the same as the amount they charged, I would have refused it right there and then as I had done with some previous packages.

Now, I have no choice but to pay the fee, otherwise they threaten to send a collection agency after me.

One cannot but wonder how honest this is, since TNT is in effect, ramming a purchase down my throat. How can I possibly return the package to the sender now and refuse to pay the duty and brokerage fee?

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Comments (1)

1. Written by Never USE TNT, on 31-07-2008 12:19

Hi,

you are not the only one... TNT is terrible in North America. They are cheap, slow and mismanaged...

Trying to get a few bucks more from every package.

I receive brokerage invoices every time... For the goods that are returning, therefore, Duty free. But still TNT charges $0 for Duty and $25 + Tax for Brokerage - for doing nothing... Cheap, Very Cheap....

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